Shipping Policy

At Bioterra USA, we are committed to providing you with a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep.

We carefully prepare and package every order to ensure your Bioterra products reach you safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your package along its journey.

Shipping Times

We currently offer shipping within the United States.

Estimated delivery times are:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days, where available

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, order size, and selected shipping method.

From time to time, Bioterra USA may offer free shipping promotions or other shipping incentives. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Information

Please ensure that your shipping address and contact information are accurate before completing your purchase.

Bioterra USA is not responsible for delays, additional shipping charges, or packages that cannot be delivered due to an incorrect or incomplete address provided at checkout.

If you notice an error in your shipping information after placing your order, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that changes can be made after an order has entered the shipping process.

Lost, Stolen, or Damaged Packages

Once an order has been delivered to the shipping address provided at checkout, Bioterra USA is not responsible for packages that are lost or stolen after delivery.

If your package arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged package and products. We will review the situation and assist you with the next steps.

For packages that appear to be lost in transit, please contact us so that we can help investigate the shipment with the carrier.

Delayed Shipments

While we work closely with our shipping partners to ensure timely delivery, occasional delays may occur due to severe weather, holidays, carrier disruptions, incorrect addresses, or other unforeseen circumstances.

If your package is delayed, please check your tracking information first. If you need further assistance, our customer care team will be happy to help.

Questions About Your Order?

If you have any questions regarding shipping, delivery, or your order, please contact our customer care team.

We appreciate your trust in Bioterra USA and look forward to bringing you naturally inspired, luxurious skincare.

Bioterra USA
Natural beauty. Thoughtfully crafted.